Customer Service Officer

Customer Service Officer – Launceston Tasmania

Monday- Wednesday-Friday with potential 5 days (Rate $34 plus!!!

• Act as the main point of contact, handling orders, payments, inquiries, account establishment, sales, and installations for customers and agents.
• Assist in managing debtors.
• Process deliveries, check and follow up on manifests.
• Handle filing, invoicing, delivery receipts, and accounts payable.
• Support other branch functions as needed.
• Participate in directed training sessions.

Key Skills:

• Strong customer focus.
• Accurate administrative skills.
• Proficient in relevant computer and keyboard skills.
• Effective internal and external communication, both written and verbal.

Qualifications/Experience:

• Demonstrated clerical and administrative experience.
• Previous customer service experience preferred but not necessary; essential to possess understanding, tolerance, and common sense.
• Highly developed verbal, telephone, and written communication skills with a strong customer service focus.
• Initiative, organizational skills, and flexibility for teamwork and independent work.
• Ability to prioritize and meet deadlines effectively.
• Knowledge of local area geography is advantageous but not required.
• Experience in identifying and effectively handling difficult situations and conflicts.
• Proficient in relevant computer and keyboard skills, including database entry.
• Ability to multitask and share team responsibilities.

Must be able to pass Police check & Client Medical

If you are a team, player, pride yourself on customer service, can work as part of a team please apply

As part of our screening process, you will be asked a few questions from our chat bot Nate