Customer Service Officer

our Responsibilities will include:

• Provide a high standard of customer service while answering calls and emails.
• Process customer orders and payments.
• Establish new accounts.
• Assist other functions by monitoring and reporting on market and competitor activity.
• Perform Administrative tasks such as updating records, stock reconciliation and price adjustments.

To be successful in this role, you will have the following:

• Customer Service experience is essential (previous experience in a call centre will be highly regarded)
• Enthusiastic with a Can-Do attitude.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Ability to prioritise and manage time effectively.
• High problem-solving abilities and conflict resolution.
• Strong computer skills – including Excel.