Customer Service Officer

We’re looking for a friendly, professional, and reliable Customer Service Officer to join our growing team. In this role, you’ll be the first point of contact for our customers-providing excellent service over the phone and via email.

You’ll handle a variety of tasks, including taking incoming calls, placing orders, setting up new customer accounts, and responding to general enquiries. If you enjoy helping people, have great communication skills, and thrive in a fast-paced environment, we’d love to hear from you!

Key Responsibilities:

Answer incoming customer calls and emails promptly and professionally

Process customer orders accurately and efficiently

Open and manage new customer accounts

Handle customer enquiries and provide clear, helpful information

Liaise with internal departments to resolve issues quickly

Maintain accurate customer records and documentation

Uphold company service standards and contribute to a positive team culture

About You:

Excellent communication and interpersonal skills

Strong attention to detail and organisational ability

Confident using computer systems and CRM software

Ability to work well under pressure and manage multiple tasks

A positive, proactive attitude and genuine passion for helping customers

Previous experience in a customer service, call centre, or administrative role is preferred but not essential.

Successful candidate must have unlimited Australian working rights, this position would not be suitable for those on student visas or with other work restrictions.

If this sounds like the opportunity for you, please apply through the online channels and begin discussions with AI Bot NATE regarding your availability and experience.