Service Coordinator

About Us:
Zoom Recruitment is a nationally acclaimed recruitment firm specialising in placements across various sectors like Construction, Energy & Infrastructure, Transport, Warehousing & Logistics, Engineering, Manufacturing, and Industrial/Commercial Services. We take pride in partnering with diverse businesses, offering both Permanent and Temporary Placements from entry-level to senior executive roles.
  
The Company:
Teaming up with a renowned specialist in automatic door service and maintenance, Zoom Recruitment is excited to collaborate with a top player in this industry. Our partner specialises in maintaining automatic sliding doors, swing folding doors, revolving doors, security doors, airtight systems, and one-way door systems. Their commitment to safety, quality, and customer satisfaction has made them an industry leader.
  
The Role:
We’re currently seeking two experienced Service Coordinators to join our client’s dynamic and skilled service team based in Epping, Melbourne.

As a Service Coordinator, you’ll play a pivotal role in daily maintenance and dispatch operations, ensuring service, productivity, and efficiency.
  
Key Responsibilities:
  

• Collaborate closely with the Operations Manager to schedule service technicians’ work rosters effectively.
• Streamline and organise technicians’ workload for planned maintenance, quoted works, on-call rosters, and emergency breakdowns, optimising productivity.
• Coordinate subcontractors, manage works, upgrades, quotes, and invoice approvals seamlessly.
• Facilitate smooth communication with clients/customers regarding installation and service timelines.
• Address customer issues promptly, ensuring timely resolution related to jobs, invoicing, and installations.
• Organise upgrades for key accounts, contributing to stronger relationships and service quality enhancement.
• Maintain accurate job statuses within the planning schedule system.
• Ensure meticulous archive and document management for accurate record-keeping.
• Handle administrative tasks including quote typing, phone communication, and filing.

About You:

To thrive in this role, you should possess:
  

• Proven experience in a similar service-oriented position.
• Expertise in scheduling rosters for a fleet of Field Service Technicians.
• Calmness under pressure and exceptional time management skills.
• Geographic knowledge of NSW is highly advantageous.
• Outstanding customer service and professional communication skills.
• High attention to detail and proficiency in MS Office suite.

Why Apply:
  

• Opportunity to work in the booming automatic doors industry with a reputable company.
• Supportive, collaborative team environment.
• Competitive salary package.
• Continuous learning and development opportunities.
• Chance to contribute to company growth and success.
• Commitment to safety, quality, and environmental standards.

  
If you’re ready for a fast-paced, dynamic role where you can make a difference, apply now! Attach a cover letter showcasing your suitability for the role. For a confidential discussion, contact Danielle Coulton on 0484 238 895.
  
Note: Only shortlisted candidates will be contacted.

• Attractive Salary Package: $75-85k + Superannuation | Career Growth Potential
• Location: Epping, Victoria | Employment Type: Permanent, Full-time
• Market leader in the automatic door service and maintenance commercial & Indus