Service Coordinator / Administrator

About Zoom Recruitment

Zoom Recruitment is a respected national agency specialising in Permanent & Temporary Recruitment Services from entry-level to senior executive roles.
We partner with a diverse portfolio of businesses, offering tailored solutions to attract and secure top talent for our clients, across industries such as Construction, Energy & Infrastructure, Transport, Warehousing & Logistics, Engineering, Manufacturing, and Trades & Services.

About Our Client
For over 150 years, our client has been a pioneer of the global energy industry and market leader in the design and manufacture of fluid agitation equipment and systems within Australia.
Their portfolio includes products from globally recognized brands known for high quality innovation in design, to ensure they are an industry leader in providing fluid-handling solutions to meet their customers operational needs and specifications.

About The Role:
We’re currently seeking an experienced Service Coordinator or Service Administrator to join our client’s dynamic and skilled service team based in the Sydney suburb of Kirrawee. 
In this role you will report to the National service Manager and hold full responsibility for all Administrative Tasks, Customer Service and Inventory Control within the Sydney operation. You will also be responsible for the physical control and accurate recording of all service quotations and jobs associated with the team.

PRIMARY RESPONSIBILITIES

• Play an active role to assist the Service Manager/Supervisor to realise the company’s strategies for growth of our service and aftermarket capabilities. Including daily workflow, planning and time management for service activities and service technicians.
• Process all incoming service and warranty enquiries, including the group email, and if required directing them to the appropriate person or department in a timely manner.
• Ensure all Quotations for Service Exchange, Service Repairs are actioned and recorded in a timely manner.
• Play an active role in CRM and warranty processes
• Follow up with clients on any outstanding Quotations on a regular basis.
• Ensure all invoices from suppliers are appropriately coded, matched to the appropriate Purchase Order and sent to Head Office in a timely manner.
• Create PO’s as and when required for the procurement of goods and supplies as required.
• Manage the Facility administration files in a systemic manner.
• Generate Manufacturing/Shop Orders as and when required.
• Manage the day-to-day requirements of commodities as required to ensure the Facility functions effectively.
• Ensure that all requests from the Finance Department for documentation pertaining to Audit Requirements are complete and sent in a timely manner.
• Ensure the Office Facilities are maintained in a clean, tidy and respectable manner.
• Display a level of Professionalism that provides the platform for a positive working environment.
• Comply with all company policies and procedures.
• Adhere to and play an active role in the companies processes and systems and legislative compliance.
• Carry out any administration requirements such as booking stock in, dispatching orders to clients, and booking in Service Jobs etc.
• Assist other service facilities as required.
• Perform such other duties relevant to the position as may be necessary.

    
Key Skills Requirements:

• Outstanding customer service and professional communication skills.
• Computer literate with a sound knowledge of Microsoft Outlook, Word and Excel
• Knowledge of ERP software or the ability to learn new programs quickly
• Ability to organise and plan independently without distraction
• Effective communication skills, verbal and written
• High attention to detail and accuracy
• Proven time management skills
• Ability to work with minimal supervision and remain on task
• Knowledge of Service and Warranty activities, experience preferred
• Forklift ticket required (or willingness to obtain)

Why Apply:  

• Supportive, collaborative team environment.
• Chance to contribute to company growth and success.
• Commitment to safety, quality, and environmental standards.
• A safe, challenging & fast paced working environment
• Opportunities to cross-train, enhance your skillset and advance your career

To apply, please submit your resume and cover letter. Alternatively, for a confidential discussion, or to find out more, call John Hallatt on
0416 146 448

• Job security with a company in business for more than 150 years
• Supportive, collaborative team environment.
• Opportunities to cross-train, enhance your skillset and advance your career