Administration Officer

CREDIT (ACCOUNTS RECEIVABLE) ADMINISTRATION OFFICER – North Ryde Location

We are seeking an experienced Credit (Accounts Receivable) Administration Officer to join our finance team based in North Ryde. This role will provide essential support to the Accounts Receivable and Credit functions, ensuring accurate account management, timely payment processing, and effective credit control processes.

Key Responsibilities

Mailbox & Customer Enquires

• Manage daily customer and internal enquiries via email and phone.
• Provide timely and professional responses to account-related queries.

Documentation & Account Support

• Provide invoice and statement copies as requested.
• Maintain accurate customer account records and documentation.
• Assist with credit requests by gathering supporting documentation and processing credit claims.

Payment Processing & Allocations

• Process and allocate customer payments accurately.
• Investigate and resolve payment discrepancies where required.
• Support accurate maintenance of customer accounts.

Debt Collection Support

• Assist with outstanding debt follow-up and account reconciliation.
• Support the Credit team with collection activities and reporting.

PPSR Management

• Maintain accurate and up-to-date PPSR registrations for applicable customers and assets.
• Prepare, lodge, amend, and discharge PPSR registrations.
• Monitor expiry dates and ensure timely renewals.
• Assist with PPSR reporting and documentation requirements.

Skills & Experience

• Previous experience in Accounts Receivable, Credit Administration, Debt Collection, Customer Service, or a similar finance administration role.
• Strong administration skills with a high level of accuracy and attention to detail.
• Excellent verbal and written communication skills, with the ability to communicate professionally and confidently with customers, colleagues, and management.
• Demonstrated ability to manage difficult conversations professionally while maintaining positive customer relationships.
• Strong customer service skills with the ability to effectively respond to enquiries, resolve issues, and provide timely follow-up.
• Experience building and maintaining positive relationships with both internal and external stakeholders.
• Ability to confidently liaise with Sales, Operations, Customer Service, Finance, and customers to resolve account and payment-related issues.
• Strong negotiation and influencing skills when following up outstanding payments and managing debt collection activities.
• Excellent time management and organisational skills, with the ability to prioritise tasks, manage competing deadlines, and work effectively in a high-volume environment.
• Self-motivated with the ability to work independently while contributing positively to a team environment.
• Sound understanding of payment allocations, account reconciliations, and credit control processes.
• Experience in debt collection and customer account management.
• Knowledge of PPSR registrations and processes will be highly regarded.
• Intermediate to advanced Microsoft Excel skills.
• Experience using ERP or accounting systems and the ability to quickly learn new systems.
• Strong problem-solving skills with the ability to investigate and resolve account discrepancies efficiently.

About You

You are a highly organised and proactive Credit Administration professional with outstanding communication and relationship-building skills. You are comfortable communicating with people at all levels, both internally and externally, and can confidently manage customer enquiries, account discussions, and debt collection conversations professionally and respectfully. You possess excellent written and verbal communication skills, allowing you to clearly explain account matters, resolve customer concerns, and collaborate effectively with internal teams. You are customer-focused, resilient, and able to balance strong credit control practices with maintaining positive customer relationships. With strong time management skills and attention to detail, you can manage competing priorities, work independently when required, and contribute positively within a supportive team environment.