Call Centre Op – Inbound

Zoom Recruitment are seeking experienced Customer Service Operators to join a busy and fast-paced operation based in Arndell Park. This role is ideal for someone who thrives in a high-volume call environment and enjoys delivering reliable, professional customer service.

About the Role:
In this position, you will be the first point of contact for customers, handling a high volume of inbound calls and supporting day-to-day operations. You’ll liaise closely with internal teams to ensure accurate information is provided and customer enquiries are resolved efficiently.

Key Responsibilities:

• Managing high volumes of inbound customer calls
• Responding to enquiries, bookings, and service requests
• Liaising with operations, logistics, and production teams
• Resolving customer issues in a timely and professional manner
• Accurate data entry and record keeping within internal systems

About You:

• Previous experience in a high-volume inbound call environment
• Customer service experience within manufacturing, transport, or logistics is highly advantageous
• Strong communication and problem-solving skills
• Ability to remain calm and organised in a fast-paced environment
• Confident using computer systems and CRM platforms

What’s on Offer:

• 6 month contracts
• Monday to Friday roster
• Supportive team environment
• Convenient Arndell Park location

If you’re a reliable customer service professional looking to join a busy and essential industry, apply now through Zoom Recruitment.