CREDIT ADMINISTRATION OFFICER

CREDIT (ACCOUNTS RECEIVABLE) ADMINISTRATION OFFICER

NORTH RYDE LOCATION

The Credit Administration Officer supports the Accounts Receivable and Credit team by managing daily administrative tasks, ensuring accurate processing of customer accounts, and contributing to effective credit control and debt recovery. The role helps maintain strong customer relationships and supports the organisation’s financial performance.

Role:

Mailbox & Customer Enquiries
-Manage shared credit and accounts receivable mailboxes.

-Respond to customer enquiries professionally and within required timeframes.

-Escalate complex matters to senior team members when needed.

Documentation & Account Support
-Provide invoice and statement copies upon request.

-Maintain accurate customer account information and documentation.

-Assist with credit requests, including collecting supporting documents and processing credit claims.

Payment Processing & Allocations
-Accurately allocate customer payments to correct accounts and invoices.

-Investigate and resolve unallocated or misapplied payments.

-Liaise with internal teams to ensure timely and accurate payment processing.

Debt Collection Support
-Assist with early‑stage debt collection activities, including reminder calls and follow‑up emails.

-Prepare overdue account updates and support the Credit Officer/Manager with reporting.

-Maintain clear records of collection activities.

Internal & External Relationship Management
-Build rapport with customers, sales teams, and internal departments.

-Support the credit team to ensure efficient workflow and timely completion of tasks.

-Contribute to a positive and collaborative team environment.

Insolvent and Administrator‑Appointed Accounts
-Assist with the administration of accounts placed into insolvency, voluntary administration, liquidation, or receivership.

-Update customer records to reflect account status changes.

-Gather and prepare required documentation for external administrators or internal stakeholders.

-Support the credit team in monitoring outstanding balances, communications, and recovery actions related to insolvent accounts.

PPSR Management
-Maintain accurate and up‑to‑date PPSR registrations for applicable customers and assets.

-Prepare, lodge, amend, and discharge PPSR registrations in line with internal procedures and legislative requirements.

-Monitor expiry dates and ensure timely renewals.

-Support the credit team with PPSR‑related reporting and documentation

Skills & Experience
-Strong attention to detail and high accuracy in data entry.

-Excellent written and verbal communication skills.

-Effective time management and ability to work under pressure.

-Team‑focused approach with a willingness to support colleagues.

-Ability to build rapport with internal and external stakeholders.

-Proficiency with Microsoft Office and ability to learn accounting/ERP systems.

-Intermediate/advanced excel skills

-Previous experience in accounts receivable, credit administration, or a similar finance role.

-Understanding of payment allocation processes and basic credit assessment.

-Experience in debt collection and customer account management.

-Familiarity with PPSR processes and insolvency administration (advantageous but not essential).