Customer Service Officer – North Ryde NSW

About the Opportunity

Our client, is seeking experienced and customer-focused Customer Service Representatives to join their busy and growing team in North Ryde.

This is an important customer service role supporting Homecare customer portfolio across Australia. You will be assisting patients, carers, healthcare providers and other stakeholders who rely on Homecare products and services.

The role involves handling a high volume of inbound calls and enquiries, often from customers in sensitive or challenging circumstances. You will need to demonstrate patience, empathy and professionalism while providing accurate information and practical solutions.

Key Responsibilities

• Handle a high volume of inbound customer calls, providing professional, friendly and empathetic service.

• Assist customers with order placement and enquiries via phone and email.

• Process prescription-based requirements accurately and efficiently.

• Manage customer contract entitlements and associated requirements.

• Coordinate equipment orders, supply arrangements and delivery tracking.

• Respond to customer enquiries and provide clear, tailored solutions in line with company policies and procedures.

• Proactively communicate with customers regarding delayed deliveries and arrange urgent orders where required.

• Manage sensitive customer situations with patience, understanding and discretion.

• Maintain accurate customer records in accordance withHomecare procedures and compliance requirements.

• Work collaboratively with internal teams to ensure customer needs are met and issues are resolved in a timely manner.

About You

To be successful in this role, you will demonstrate:

• Previous experience in a high-volume inbound customer service or call centre environment.

• Excellent verbal and written communication skills.

• A naturally empathetic and patient approach, particularly when dealing with sensitive or vulnerable customers.

• Strong problem-solving skills and the ability to manage challenging conversations professionally.

• Excellent attention to detail and a high level of accuracy.

• The ability to multitask and manage competing priorities in a fast-paced environment.

• Strong computer skills and the ability to navigate multiple systems.

• A proactive approach with a genuine commitment to delivering outstanding customer service.

• The ability to work effectively both independently and as part of a supportive team.

• Must undergo a Police Check and Drug and Alcohol Test

What’s on Offer?

• $36+ per hour

• Monday to Friday working hours.

• Convenient North Ryde location.

• Supportive team environment.

• Opportunity to work with a well-established and reputable organisation.

If this role is for your please APPLY NOW!