Quality, Training and Knowledge Lead

About Zoom Recruitment
Zoom Recruitment is a respected national agency specialising in Permanent & Temporary Recruitment Services from entry-level to senior executive roles.
We partner with a diverse portfolio of businesses, offering tailored solutions to attract and secure top talent for our clients, across industries such as Construction, Energy & Infrastructure, Transport, Warehousing & Logistics, Engineering, Manufacturing, and Trades & Services.

About Our Client
Our client is one of Australia’s leading suppliers of healthcare equipment. They are experiencing significant growth across their business, and we are proud to be supporting them in their search for talented people to join their growing team.
They have an outstanding reputation for creating a strong culture and valuing their employees. And they have just been certified a Best Place to Work® 2024 for the third year in a row and also proudly hold the Great Place to Work certification for five years in a row.  In addition to this they also received Australia’s Best Workplaces for Women™ in 2022 and 2023.

About The Role:
This role has been created to oversee compliance across technician qualifications and certifications. The aim is to ensure all required credentials are tracked, logged into the system, and ready for audits.
This role supports the Equipment Service team by ensuring consistent service delivery, high-quality standards, and continuous improvement. It focuses on optimising systems, processes, and procedures for efficiency, compliance, and usability—ultimately enhancing the customer experience. The role also improves access to critical information for Customers, Technicians, Administrators, and Sales Teams, and contributes to customer offers (e.g. tenders) and larger service projects. Success will be measured by stakeholder adoption and effective use of the systems, processes, and content delivered.

Key Responsibilities:

• Manage and maintain the Service Tech Matrix and Service Admin Matrix, which assess individual performance and determine remuneration levels.
• Evaluate proficiency across five key areas, with ratings from 1 (basic understanding) to 5 (proficient).
• Support Team Leaders (TLs) in using these matrices to benchmark technician levels. We conduct formal reviews every six months.
• Address current gaps where TLs are not consistently updating or providing accurate information for new hires.
• Coordinate certification tracking (e.g., radiation safety, white cards) and ensure compliance across all technicians.
• Attend fortnightly TL meetings to monitor compliance and ensure documentation is up to date.
• Liaise with state bodies to organise training and coordinate with our Service Admin Team Leader for communication and compliance updates.
• Be proactive in managing documentation and ensuring visibility of training and compliance across the team.

To be successful, you must be able to demonstrate the following skills and experience:

• Patient and resilient under pressure.
• Strong project management experience.
• Familiarity with QMS (Quality Management Systems).
• Process-oriented and attention to detail-focused
• Experience in training coordination and compliance tracking.
• Able to support both technicians and admins with training and resources.

Why Apply:
This is an excellent opportunity to join a Global company that offers a competitive salary, long term stability and excellent scope for advancement.
Apply now or call John Hallatt on 0416 146 448 for a confidential discussion.

• Market Leader / Clear Mission and Values / Best Place to Work® 2024
• Opportunities to cross-train, enhance your skillset and advance your career
• Excellent salary package. – Including Company Vehicle & Commission structure